RETURN & REFUND POLICY

At Torque Treasure, we want you to have a straightforward experience when purchasing automotive parts and products from us.

This Return & Refund Policy explains when a product may be returned, who is responsible for return shipping, how refunds are processed, and what to do if an item arrives damaged, defective, incorrect, incomplete, or missing.

This Policy applies to purchases made directly through Torque Treasure unless a different return policy is expressly stated on the applicable product listing or required by applicable law.

Nothing in this Policy limits any rights or remedies that cannot legally be waived under applicable law.

1. STANDARD RETURN WINDOW

We generally offer a 14-day return period.

You may request a return within 14 days after the date you receive the product.

The return period begins when the product is delivered to you or, where applicable, when the product is delivered to the person you designated to receive it.

Return requests submitted after the applicable return period may be declined unless the return is required by applicable law or relates to a product defect, fulfillment error, warranty issue, or other circumstance for which a longer period applies.

2. RETURN ELIGIBILITY

For a standard customer-initiated return, the product must generally:

• Be returned within the applicable return period;
• Be unused;
• Be uninstalled;
• Be in the same condition in which it was received;
• Include original packaging where applicable;
• Include all components, accessories, hardware, labels, and other items supplied with the product;
• Not show signs of installation, use, contamination, modification, or damage caused after delivery.

For automotive parts, installation or attempted installation may make an item ineligible for a standard change-of-mind return, because installation can affect the condition, safety, resaleability, and functionality of the product.

This does not affect rights relating to defective, damaged, incorrect, or misrepresented products or any warranty or consumer rights that apply under applicable law.

3. HOW TO REQUEST A RETURN

Before sending an item back, please contact us at:

return@torque-treasure.com

Please provide:

• Your name;
• Order number;
• The item you wish to return;
• The reason for the return;
• Any other information reasonably necessary to evaluate the request.

We may request photographs or other information when reasonably necessary to determine eligibility, particularly for damaged, defective, incorrect, incomplete, or disputed items.

Once the return request has been reviewed, we will provide the applicable return instructions and return address.

4. RETURN SHIPPING

Customer-Initiated Returns

For returns that are not caused by an error by Torque Treasure, the customer is generally responsible for purchasing and paying for the return shipping label.

You may purchase a shipping label from:

• USPS;
• UPS;
• FedEx;
• Another reputable shipping carrier.

We recommend using a trackable shipping service and retaining your shipping receipt until your return and refund have been completed.

Return shipping costs for customer-initiated returns are generally non-refundable unless otherwise required by applicable law.

Returns Caused by Our Error

If the return is required because of an error attributable to Torque Treasure, such as:

• The wrong product was shipped;
• A product arrived damaged due to our fulfillment or packaging error;
• Required components were missing;
• The product materially differs from what was ordered;

we will work with you to provide an appropriate resolution and, where appropriate, provide or reimburse reasonable return shipping costs.

The specific remedy may depend on the circumstances and may include a replacement, refund, return shipping assistance, or another remedy required by applicable law.

5. RETURN AUTHORIZATION

Customers should contact us and receive return instructions before sending a product back.

Returns sent without prior authorization may experience processing delays while we verify the order, sender, product, and reason for return.

An unauthorized return will not automatically eliminate a customer's legal right to a refund where applicable law requires a refund.

6. RETURN TRACKING

Once you ship your return, please send us the return tracking number at:

return@torque-treasure.com

Providing the tracking number allows us to monitor the shipment and helps prevent unnecessary delays in processing your return.

Please retain your shipping receipt and tracking information until your return has been fully processed.

7. INSPECTION OF RETURNED PRODUCTS

Once a returned product is received, we may inspect it to determine whether it meets the requirements of this Policy.

The inspection may include checking:

• Product condition;
• Installation or usage;
• Packaging;
• Missing components;
• Signs of damage;
• Part numbers;
• Serial numbers where applicable;
• Signs of modification or contamination;
• Whether the returned product corresponds to the original order.

If the returned product does not meet the applicable return requirements, we may decline the standard return or refund to the extent permitted by applicable law.

Where appropriate, we may contact you before taking further action.

8. USED, INSTALLED, OR DAMAGED PRODUCTS

Standard change-of-mind returns generally require the product to remain unused and uninstalled.

A product may not qualify for a standard return if it has been:

• Installed;
• Used;
• Modified;
• Disassembled;
• Damaged after delivery;
• Contaminated with oil, fuel, coolant, chemicals, or other substances;
• Altered from its original condition.

This restriction does not apply where applicable law provides a consumer remedy for a defective, unsafe, damaged, incorrect, or otherwise non-conforming product.

9. DAMAGED PRODUCTS

Please inspect your package and products as soon as reasonably possible after delivery.

If an item arrives damaged, please contact us promptly at:

return@torque-treasure.com

We may request:

• Clear photographs of the damaged product;
• Photographs of the shipping box;
• Photographs of the internal packaging;
• A photograph of the shipping label;
• A description of the damage.

Depending on the circumstances, we may arrange a replacement, refund, return, or another appropriate remedy.

10. INCORRECT PRODUCTS

If you receive a product that is different from what you ordered, please contact us as soon as possible.

Please do not install the product.

We may request photographs showing:

• The product received;
• The part number;
• The packaging;
• The shipping label.

If we verify that the wrong product was shipped because of a Torque Treasure fulfillment error, we will work with you to arrange an appropriate resolution, which may include a replacement or refund.

Where appropriate, we will also provide or reimburse reasonable return shipping costs.

11. MISSING PRODUCTS OR COMPONENTS

If your order is missing an item or component, please contact us promptly.

For example, this may include:

• A missing filter;
• A missing component;
• A missing accessory;
• An incomplete kit;
• A missing package from a multi-package shipment.

We may first investigate the shipment and fulfillment records and may request photographs of the package and shipping label.

Depending on the circumstances, we may arrange a replacement shipment, refund the missing item, or provide another appropriate remedy.

12. DEFECTIVE PRODUCTS

If you believe a product is defective, please contact us before installing or modifying the product whenever reasonably possible.

We may request:

• Photographs or video;
• Part number;
• Vehicle year, make, model, and engine;
• Description of the problem;
• Installation information;
• Other information reasonably necessary to investigate the claim.

Depending on the product and circumstances, the matter may be handled under our return policy, a manufacturer's warranty, or another applicable legal remedy.

Nothing in this Policy limits any warranty or consumer protection right that cannot legally be excluded.

13. AUTOMOTIVE FITMENT AND RETURNS

Customers are responsible for verifying vehicle fitment before purchase and installation unless Torque Treasure expressly confirms fitment for the customer's specific vehicle and configuration.

Vehicle compatibility can depend on:

• Year;
• Make;
• Model;
• Engine;
• Drivetrain;
• Production date;
• VIN;
• Vehicle configuration;
• Manufacturer revisions;
• Part-number supersessions.

If you are uncertain about fitment, please contact us before installing the product.

A product that was purchased incorrectly due to customer-selected fitment, part-number, vehicle, or configuration information may be treated as a standard customer-initiated return, subject to the eligibility requirements of this Policy.

14. EXCHANGES

We generally do not process direct exchanges as a separate transaction.

The usual process is:

1. Request a return for the original item;
2. Return the item in accordance with this Policy;
3. Once appropriate, receive the applicable refund;
4. Place a new order for the desired replacement item.

If the original product was incorrect or defective due to an error attributable to Torque Treasure, please contact us before placing a new order so that we can determine the appropriate resolution.

15. NON-RETURNABLE PRODUCTS

Certain products may not be eligible for standard returns, including where applicable:

• Gift cards;
• Custom or personalized products;
• Special-order products;
• Products specifically identified as non-returnable;
• Certain hazardous materials;
• Flammable or regulated products;
• Products that cannot legally or safely be returned;
• Products that have been installed or used where applicable.

Additional restrictions may be disclosed on the product page before purchase.

Nothing in this section limits any legally required consumer remedy.

16. SALE AND CLEARANCE ITEMS

Sale, clearance, or discounted products may be subject to additional return restrictions if those restrictions are clearly disclosed before purchase and are permitted by applicable law.

A product being discounted does not eliminate legally required remedies for defective, damaged, incorrect, or otherwise non-conforming products.

17. REFUNDS

Once an eligible returned product has been received and inspected, we will determine whether the applicable refund is approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

We will initiate the refund within a reasonable period after approval and in accordance with applicable law and the requirements of the applicable payment processor.

After we initiate a refund, the time required for the funds to appear in your account may depend on:

• Your bank;
• Credit-card issuer;
• PayPal;
• Shopify Payments;
• Another payment provider;
• Other financial institutions involved in the transaction.

Torque Treasure does not control the processing time of a customer's financial institution.

18. SHIPPING CHARGES AND REFUND AMOUNTS

For a standard customer-initiated return, original shipping charges may not be refundable where permitted by applicable law.

If the return is caused by a verified Torque Treasure error, we will determine the appropriate refund and shipping-cost remedy based on the circumstances and applicable law.

Where only part of an order is returned, the refund will generally apply only to the eligible returned product(s) and any amounts that are legally required to be refunded.

19. PARTIAL REFUNDS

A partial refund may be appropriate in certain circumstances where permitted by applicable law.

For example, this may apply where:

• Only part of an order is returned;
• A returned item is incomplete;
• Certain components are missing;
• A product has diminished value due to customer handling beyond what is reasonably necessary to inspect the product.

Any deduction for diminished value will be made only where permitted by applicable law.

20. REFUNDS FOR CANCELLED ORDERS

If an order is cancelled before shipment and a payment has already been captured, the applicable refund will generally be issued to the original payment method.

If an order has already shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Any legally required cancellation or refund rights remain unaffected.

21. CHARGEBACKS AND PAYMENT DISPUTES

If you have opened a chargeback or payment dispute relating to an order, please notify us.

An open chargeback may affect our ability to issue a direct refund because the payment processor, bank, or card network may control the disputed transaction.

We may provide order information, communications, tracking records, delivery records, refund records, and other relevant documentation to the applicable payment processor or financial institution when responding to a dispute.

If the dispute is resolved or withdrawn and the payment processor permits us to process a direct refund, we can review the appropriate refund at that time.

Nothing in this section limits any consumer's right to dispute an unauthorized or unlawful charge.

22. PRODUCTS RECEIVED THROUGH A THIRD PARTY

If you purchased a Torque Treasure product through a third-party marketplace or another seller, the return and refund process may be governed by that platform's or seller's applicable policies.

Customers should first follow the return procedure associated with the platform through which the purchase was made.

For purchases made directly through Torque Treasure, this Return & Refund Policy applies unless otherwise stated.

23. INTERNATIONAL ORDERS

For international purchases, return and refund procedures may be affected by:

• Customs requirements;
• Import restrictions;
• Duties and taxes;
• International shipping costs;
• Carrier requirements;
• Destination-country consumer laws.

Where mandatory consumer rights apply in the destination country, those rights will prevail over conflicting provisions of this Policy.

Customers may be responsible for return shipping costs for voluntary returns where permitted by applicable law.

24. EUROPEAN UNION / EEA AND UNITED KINGDOM CONSUMER RIGHTS

Consumers located in the European Union, European Economic Area, United Kingdom, or other jurisdictions may have statutory cancellation, return, refund, warranty, or conformity rights that differ from this Policy.

Where such mandatory rights apply to a transaction, those rights take precedence over conflicting provisions of this Policy.

For eligible distance contracts, applicable law may provide a statutory cooling-off or cancellation period.

Any statutory exception to a cancellation right will apply only where permitted by the applicable law.

Customers exercising statutory rights may contact:

return@torque-treasure.com

for applicable instructions.

25. LEGALLY REQUIRED REFUNDS AND REMEDIES

Nothing in this Policy is intended to exclude, restrict, or waive any right or remedy that cannot legally be excluded, restricted, or waived.

If applicable federal, state, or local law provides a customer with a greater right to cancel, return, repair, replace, or receive a refund, the applicable law will control.

26. RETURN DENIAL

A standard return may be denied where the product does not meet the applicable eligibility requirements.

Examples may include:

• Return requested outside the applicable return period;
• Product installed or used;
• Product materially damaged after delivery;
• Product incomplete;
• Required components missing;
• Product modified;
• Product contaminated;
• Product does not correspond to the order;
• Other circumstances making the return ineligible under this Policy.

If we deny a return, we may explain the reason for the decision and, where appropriate, provide available options.

This section does not limit any statutory warranty, consumer-protection, or other legally required remedy.

27. RETURN OF DENIED ITEMS

If a return is denied after the product has been received, we may contact the customer regarding the available options for the product.

Where permitted by applicable law, the customer may be responsible for shipping costs associated with returning a denied item to the customer.

28. FRAUDULENT OR ABUSIVE RETURN ACTIVITY

We reserve the right to investigate suspected fraudulent, deceptive, or abusive return activity.

Examples may include:

• Returning a different product from the one purchased;
• Returning counterfeit products;
• Repeated fraudulent damage claims;
• Unauthorized use of another customer's order information;
• False claims regarding delivery or product condition;
• Attempts to obtain duplicate refunds.

Where permitted by applicable law, we may refuse future transactions or take other appropriate action in response to fraudulent activity.

Nothing in this section affects a customer's legitimate legal rights.

29. QUESTIONS AND RETURN CONTACT

For questions about returns, refunds, damaged products, defective products, missing items, or incorrect products, please contact:

Torque Treasure Returns Department

Email: return@torque-treasure.com

You may also contact customer service at:

Email: care@torque-treasure.com

When contacting us, please include your order number whenever reasonably possible so that we can locate the applicable transaction.

30. POLICY CHANGES

We may update this Return & Refund Policy from time to time to reflect:

• Changes to our business;
• Changes to our products;
• Changes to payment providers;
• Changes to shipping procedures;
• Changes to applicable law;
• Operational changes.

When we make material changes, we will update the “Last Updated” date and post the revised Policy on our Website.

Changes will generally apply prospectively and will not eliminate rights that already apply to an existing transaction where prohibited by law.

31. CONTACT INFORMATION

Torque Treasure

Returns: return@torque-treasure.com

Customer Service: care@torque-treasure.com

Website: www.torque-treasure.com

Business Address: 7901 4TH ST N, ST PETERSBURG, FLORIDA, 33702