Refund policy

Torque Treasure Return Policy – Genuine OEM Auto Parts

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at return@torque-treasure.com. Please note that returns will need to be sent to the following address: 
51 RAILROAD AVENUE
41005
CLOSTER NJ

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at return@torque-treasure.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@torque-treasure.com.

At Torque Treasure, we want you to shop for genuine OEM auto parts with complete confidence. If you are not fully satisfied with your purchase, we make returns simple and hassle-free.

RETURNS

To be eligible for a refund, you must return the product within 14 calendar days of your purchase. The item must be in the same condition you received it and undamaged. All orders are final; we do not accept returns or exchanges unless the items received are damaged or missing.

We are not liable for any consequences arising from customers purchasing products from us and subsequently selling them on third-party platforms (Amazon, eBay, Walmart, etc.). Any actions taken by these platforms, including listing deactivation or account suspension, are beyond our control. Customers engaging in such activities do so at their own risk and should adhere to the policies and guidelines of those platforms.

RETURN PROCESS

To return an item, please contact customer service to request a refund or replacement with proof of damage or missing parts (such as videos or pictures). Once your claim is verified, contact support to obtain a return address. Securely package the item in its original packaging and include your proof of purchase (Order Invoice). When a return is authorized, Torque Treasure will proceed with the refund or replacement.

In some cases, your return shipment may be free of charge. If you return an item for a reason not related to our error, the parcel will be sent back to your original address, and no refund will be initiated.

REFUNDS

After we receive your return and inspect the item, we will process your refund or exchange. Please allow at least 14 days from the receipt of your item for processing. Refunds may take 5-7 business days to appear on your credit card statement, depending on your card issuer. We will notify you via email when your return has been processed.

For defective or damaged products, please contact us using the details below to arrange a refund or exchange.

QUESTIONS

If you have any questions regarding our return policy, please contact us at care@torque-treasure.com