TERMS OF SERVICE

These Terms of Service (“Terms,” “Terms of Service,” or “Agreement”) govern your access to and use of the Torque Treasure website, online store, products, services, and related communications (collectively, the “Services”).

By accessing our website, creating an account, placing an order, or otherwise using our Services, you agree to these Terms. If you do not agree with these Terms, please do not use our Services.

These Terms apply to purchases made directly through Torque Treasure and may also apply to other Services where expressly stated.

1. ABOUT TORQUE TREASURE

Torque Treasure (“Torque Treasure,” “we,” “us,” or “our”) operates an online retail business offering automotive parts, filters, maintenance products, and related products.

Business Name: Torque Treasure
Website: www.torque-treasure.com
Customer Support: care@torque-treasure.com
Returns: return@torque-treasure.com
Business Address: 7901 4TH ST N, STE 22253, ST PETERSBURG, FL 33702

Where required by applicable law, additional business or legal information may be provided on the Website or during checkout.

2. ACCEPTANCE OF THESE TERMS

By using the Website or purchasing from us, you confirm that:

• You are legally capable of entering into a binding agreement;
• The information you provide to us is accurate and complete;
• You will use the Website and products only for lawful purposes;
• You will comply with these Terms and applicable laws and regulations.

If you are purchasing on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.

3. ELIGIBILITY AND ACCOUNT USE

Certain features may require you to create an account or provide personal information.

You are responsible for maintaining the accuracy of your account information and for keeping your account credentials secure.

You agree not to:

• Use another person's account without authorization;
• Provide false or misleading information;
• Attempt to gain unauthorized access to our systems;
• Interfere with the operation or security of the Website;
• Use automated systems to access or scrape the Website in a manner that violates applicable law or our reasonable technical restrictions;
• Use the Website for fraudulent, abusive, or unlawful purposes.

We may suspend or terminate accounts involved in fraudulent, abusive, unlawful, or materially deceptive activity, subject to applicable law.

4. PRODUCT INFORMATION AND AUTOMOTIVE FITMENT

4.1 Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, part numbers, compatibility information, pricing, and availability are accurate.

However, product information may occasionally contain errors, omissions, manufacturer changes, or outdated information.

We reserve the right to correct errors and update product information at any time.

4.2 Automotive Fitment

Automotive fitment is the customer's responsibility unless Torque Treasure expressly confirms fitment in writing for the specific vehicle and configuration.

Vehicle compatibility may depend on factors including, but not limited to:

• Year;
• Make;
• Model;
• Engine;
• Drivetrain;
• Production date;
• Vehicle configuration;
• VIN;
• Manufacturer revisions;
• Part-number supersessions;
• Regional specifications.

When available, customers should verify the correct part number and fitment with the vehicle manufacturer, authorized dealer, qualified mechanic, or other appropriate professional before installation.

A product appearing in a vehicle compatibility list does not necessarily guarantee compatibility with every configuration of that vehicle.

Where a manufacturer has superseded or replaced a part number, the replacement part may differ from the original part in appearance, packaging, or part number while remaining the manufacturer's applicable replacement.

4.3 Professional Installation

Automotive products should be installed by a qualified professional when appropriate.

Torque Treasure is not responsible for damage resulting from:

• Improper installation;
• Incorrect installation procedures;
• Use of an incorrect part;
• Failure to verify fitment;
• Modification of a product;
• Use outside the manufacturer's intended application;
• Negligence or misuse;
• Failure to follow manufacturer instructions.

Nothing in this section limits rights that cannot legally be waived.

5. PRODUCT AVAILABILITY

All products are subject to availability.

A product displayed on the Website as available does not guarantee that inventory will remain available until an order is completed.

We may limit quantities, correct inventory errors, or discontinue products.

If we cannot fulfill an accepted order, we will notify you and provide any refund required by applicable law.

6. PRICING AND TAXES

Prices are displayed in the currency indicated on the Website.

Prices, discounts, promotions, shipping charges, and taxes may change at any time before an order is accepted.

Applicable taxes, shipping charges, and other disclosed fees may be added at checkout.

If an obvious pricing or listing error occurs, we may contact you regarding the error and provide the option to confirm the corrected order or cancel the affected order, subject to applicable law.

We do not have an obligation to honor a materially erroneous price caused by a clear technical or typographical error where permitted by law.

7. ORDERS AND ORDER ACCEPTANCE

Submitting an order constitutes an offer to purchase.

An order confirmation or payment authorization does not necessarily mean that Torque Treasure has accepted the order.

We reserve the right, subject to applicable law, to refuse or cancel an order for reasons including:

• Product unavailability;
• Pricing or listing errors;
• Suspected fraud;
• Payment problems;
• Incorrect or incomplete information;
• Shipping restrictions;
• Quantity limitations;
• Duplicate or unusual orders;
• Abuse of promotions;
• Other legitimate business or legal reasons.

If we cancel an order after payment has been captured, we will issue the applicable refund to the original payment method, subject to applicable law and payment-provider processing requirements.

8. ORDER CANCELLATIONS

Customers may request cancellation before an order has shipped.

We will make reasonable efforts to accommodate cancellation requests that are received before shipment.

Once an order has been physically shipped or transferred to the carrier, cancellation may no longer be possible.

If an order cannot be cancelled after shipment, the customer may be required to receive the shipment and follow our applicable return procedure.

Nothing in this section limits any cancellation or refund rights provided by applicable law.

9. SHIPPING AND DELIVERY

9.1 Shipping Estimates

Shipping or delivery estimates displayed on the Website are estimates unless expressly stated as guaranteed.

Delivery dates may be affected by:

• Carrier delays;
• Weather;
• Holidays;
• Customs;
• Address problems;
• Carrier processing;
• Package routing;
• Lost or misrouted shipments;
• Operational disruptions;
• Other circumstances outside our reasonable control.

We do not guarantee a carrier's delivery date unless the specific service is expressly represented as guaranteed and applicable terms permit such representation.

9.2 Shipment Promises

We will make reasonable efforts to ship orders within the timeframe stated on the Website or during checkout.

Where federal or state law requires specific notice or refund procedures because an order cannot be shipped within the promised timeframe, we will follow those requirements.

For online orders covered by applicable federal law, if we cannot ship within the promised timeframe, applicable law may require us to provide notice of the delay and an opportunity to cancel for a prompt refund.

9.3 Tracking

Tracking information may not appear immediately after an order is shipped.

Tracking generally becomes available or begins updating after the carrier receives and scans the shipment.

A label-created status does not necessarily mean that the package is already moving through the carrier network.

9.4 Delivered Packages

Carrier tracking showing “Delivered” constitutes evidence of delivery by the carrier but does not eliminate our obligation to reasonably assist customers who report that a package cannot be located.

Customers should check:

• Mailboxes;
• Parcel lockers;
• Porches;
• Building mailrooms;
• Side entrances;
• Household members;
• Neighbors;
• Property management offices;
• Other locations designated by the carrier.

We may request that the customer contact the carrier or local delivery facility when appropriate.

9.5 Incorrect Shipping Addresses

Customers are responsible for providing an accurate shipping address at checkout.

If an order has not shipped, we will make reasonable efforts to update the address when possible.

Once an order has shipped, we cannot guarantee that an address change can be made.

If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply to resend the package, subject to applicable law.

10. INTERNATIONAL ORDERS

For international shipments, customers may be responsible for customs duties, import taxes, brokerage charges, VAT, or other charges imposed by the destination country.

Unless expressly stated otherwise, these charges are not included in the product price.

Customers are responsible for ensuring that products can legally be imported into their destination country.

International delivery times are estimates and may be affected by customs or other governmental processes.

11. RETURNS

Our Return Policy is incorporated into these Terms by reference.

Unless otherwise stated on the applicable product page or required by law, eligible returns must be requested within 14 days of delivery.

Returned products generally must be:

• Unused;
• Unworn;
• In the same condition in which they were received;
• In original packaging where applicable;
• Complete with applicable accessories or components.

Certain products may be subject to additional restrictions as described in the Return Policy or product listing.

11.1 Return Shipping Costs

For returns that are not caused by a Torque Treasure error, the customer is generally responsible for purchasing and paying for the return shipping label.

Customers may purchase a return label through USPS, UPS, FedEx, or another appropriate carrier.

Where a return is required because of an error attributable to Torque Treasure, such as an incorrect item being shipped, a damaged item caused before delivery, or another verified fulfillment error, we may provide or reimburse reasonable return shipping costs as appropriate.

We do not promise prepaid return labels for every return.

Customers should retain their return shipping receipt and tracking information.

11.2 Return Authorization

Customers should contact:

return@torque-treasure.com

before returning an item unless otherwise instructed.

We may request photographs, order information, product details, or other information reasonably necessary to evaluate the return.

Customers should not send returns to an address other than the return address provided by Torque Treasure for that particular return.

11.3 Return Tracking

After shipping a return, customers should provide the return tracking number to Torque Treasure so that the shipment can be monitored.

Customers should retain proof of shipment until the return has been completed.

11.4 Refunds

After a returned item is received and inspected, we will determine whether it qualifies for a refund under the applicable Return Policy.

Approved refunds will generally be issued to the original payment method.

Payment processors and financial institutions may require additional processing time before the refund appears in the customer's account.

Nothing in these Terms limits any refund that we are required to provide under applicable law.

12. DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS

If an item arrives damaged, defective, missing, or different from what was ordered, customers should contact us as soon as reasonably possible.

We may request:

• Photographs of the product;
• Photographs of the packaging;
• Photographs of the shipping label;
• Part numbers;
• Vehicle information;
• A description of the issue;
• Other information reasonably necessary to investigate the claim.

Where we verify that an error occurred on our side, we may provide an appropriate remedy, which may include:

• Replacement;
• Refund;
• Return instructions;
• Return shipping assistance;
• Another remedy required by applicable law.

Nothing in this section limits statutory consumer rights.

13. MANUFACTURER WARRANTIES

Where a product is covered by a manufacturer's warranty, the manufacturer's warranty may apply directly to the product.

Manufacturer warranties may have their own eligibility requirements, exclusions, procedures, and limitations.

Where applicable, Torque Treasure may assist customers in communicating with the manufacturer or provide available warranty information.

Nothing in these Terms excludes or limits a warranty that cannot legally be excluded or limited.

14. OEM AND BRAND INFORMATION

Where products are advertised as genuine OEM products, we intend to provide products represented as genuine products of the applicable manufacturer.

Manufacturer names, trademarks, logos, and part numbers belong to their respective owners.

Torque Treasure is not necessarily affiliated with, sponsored by, or endorsed by any vehicle manufacturer unless expressly stated.

Manufacturer names and part numbers may be used for identification and compatibility purposes.

15. PAYMENT

Payments are processed through third-party payment providers.

By submitting payment information, you represent that you are authorized to use the applicable payment method.

We may use payment processors and fraud-prevention services to verify transactions.

We do not knowingly retain complete payment-card information when such information is processed and stored by our payment provider.

16. CHARGEBACKS AND PAYMENT DISPUTES

If you believe there is a problem with an order, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.

If a chargeback or payment dispute is opened, we may provide the payment processor, bank, card network, or other applicable institution with relevant order records, communications, tracking information, delivery records, refund records, and other documentation necessary to respond to the dispute.

If a payment dispute remains open, our ability to issue a direct refund may be restricted by the payment processor or financial institution.

We will not require a customer to waive a legally protected right to dispute an unauthorized or unlawful charge.

Nothing in this section limits rights available to consumers under applicable law or card-network rules.

17. PROMOTIONS AND DISCOUNT CODES

Promotional codes and discounts may be subject to additional terms.

Unless expressly stated otherwise:

• Promotions cannot be combined;
• Promotional codes may have expiration dates;
• Certain products may be excluded;
• Promotions may be limited to one use per customer or order;
• Promotional discounts have no cash value.

We reserve the right to correct or cancel promotions that were made available due to an obvious technical or pricing error, subject to applicable law.

WeFeelSorry Coupon: Where provided by Torque Treasure, the WeFeelSorry coupon provides 10% off a future qualifying purchase, subject to any applicable promotional exclusions or expiration terms.

18. REVIEWS, FEEDBACK, AND USER CONTENT

Customers may submit reviews, photographs, videos, comments, feedback, or other content (“User Content”) where such functionality is available.

You remain responsible for your User Content.

You represent that you have the necessary rights to submit content that you provide.

You agree not to submit content that:

• Is knowingly false or misleading;
• Is fraudulent;
• Is unlawful;
• Infringes another person's intellectual-property rights;
• Contains malicious software;
• Contains unnecessary personal information belonging to another person;
• Is threatening, abusive, or defamatory in violation of applicable law.

We may remove or moderate content that violates applicable law, these Terms, or reasonable platform rules.

Nothing in these Terms prohibits or penalizes a customer from posting an honest review or opinion about Torque Treasure, our products, or our services.

We do not require customers to post positive reviews as a condition of receiving customer service or otherwise receiving rights to which they are entitled.

Any compensation, discount, free product, or other incentive offered in connection with a review will be disclosed and administered in accordance with applicable law.

19. INTELLECTUAL PROPERTY

The Website and its contents, including text, graphics, photographs, logos, designs, software, product descriptions, and other materials, are owned by or licensed to Torque Treasure or their respective owners and are protected by applicable intellectual-property laws.

Except as expressly permitted by law or by us in writing, you may not:

• Copy;
• Reproduce;
• Republish;
• Modify;
• Distribute;
• Sell;
• Create derivative works from;
• Systematically scrape or commercially exploit

our Website content.

Third-party trademarks remain the property of their respective owners.

20. THIRD-PARTY SERVICES AND LINKS

The Website may use or link to third-party services, including payment processors, shipping providers, analytics providers, advertising services, social-media platforms, review platforms, and other third parties.

Third-party services are governed by their own terms and policies.

Torque Treasure is not responsible for the independent actions, availability, security, or policies of third-party services except to the extent required by applicable law.

21. PRIVACY

Your use of the Website is also subject to our Privacy Policy.

Our Privacy Policy describes how we collect, use, disclose, retain, and protect personal information.

Where applicable, our privacy practices and notices will comply with applicable privacy laws, including state privacy laws that apply to our business.

The Privacy Policy should be reviewed separately and should not be replaced by these Terms.

22. PROHIBITED CONDUCT

You may not use the Website or Services to:

• Commit fraud;
• Conduct unauthorized payment activity;
• Abuse promotions;
• Submit false claims;
• Attempt to obtain products through deception;
• Interfere with Website security;
• Introduce malicious code;
• Violate applicable law;
• Infringe intellectual-property rights;
• Abuse employees, contractors, or other customers;
• Circumvent technical restrictions;
• Engage in conduct that materially harms the Website or its users.

We may take appropriate action in response to prohibited conduct, subject to applicable law.

23. DISCLAIMERS

To the maximum extent permitted by applicable law, the Website and Services are provided on an “as available” basis.

We do not guarantee that:

• The Website will always be uninterrupted;
• Every product listing will always be error-free;
• Every product will be available;
• Website content will always be current;
• Third-party services will always operate without interruption.

We make no disclaimer of any warranty or consumer protection right that cannot legally be disclaimed.

24. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Torque Treasure will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Website or purchase or use of products.

To the maximum extent permitted by law, our aggregate liability arising from a particular transaction will not exceed the amount actually paid by the customer for the product giving rise to the claim.

This limitation does not apply to liability that cannot legally be limited or excluded, including where prohibited by applicable law.

Nothing in these Terms limits liability for fraud, willful misconduct, or other liability that applicable law does not permit us to limit.

25. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Torque Treasure and its owners, employees, contractors, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising from:

• Your unlawful use of the Website;
• Your violation of these Terms;
• Your infringement of another person's rights;
• Your fraudulent or intentionally wrongful conduct.

This section does not require indemnification to the extent caused by Torque Treasure's own unlawful conduct or where prohibited by applicable law.

26. FORCE MAJEURE

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters;
• Severe weather;
• War;
• Terrorism;
• Government action;
• Labor disruptions;
• Carrier disruptions;
• Cybersecurity incidents;
• Internet or infrastructure failures;
• Manufacturer disruptions;
• Widespread supply shortages;
• Other events beyond our reasonable control.

This section does not eliminate any consumer rights that apply to delayed or unshipped orders under applicable law.

27. GOVERNING LAW

These Terms will be governed by the laws of the State of New Jersey, without regard to conflict-of-law principles, except to the extent that applicable consumer-protection laws require the application of another jurisdiction's law.

Nothing in this section is intended to deprive a consumer of mandatory rights or protections provided by the law that applies to the consumer's transaction.

28. DISPUTE RESOLUTION

Before initiating formal legal proceedings, customers are encouraged to contact us at:

care@torque-treasure.com

and provide a description of the issue and the requested resolution.

We will make a reasonable effort to resolve disputes informally.

Nothing in this section prevents a consumer from exercising rights that cannot legally be waived, including rights provided by applicable consumer-protection laws.

IMPORTANT: Any arbitration provision, class-action waiver, or mandatory forum-selection provision should be added only after review by a qualified attorney familiar with the states in which Torque Treasure sells products.

29. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.

30. NO WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

31. ENTIRE AGREEMENT

These Terms, together with the applicable Privacy Policy, Return/Refund Policy, Shipping Policy, and other policies expressly incorporated into these Terms, constitute the agreement governing your use of the Services and purchases from Torque Treasure.

If a specific policy conflicts with these Terms regarding a particular subject, the more specific policy will control for that subject, subject to applicable law.

32. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When we make changes, we may update the “Effective Date” above and post the revised Terms on the Website.

Changes will apply prospectively unless otherwise required by law.

Your continued use of the Website after the effective date of revised Terms constitutes acceptance of the revised Terms to the extent permitted by law.

Changes will not retroactively eliminate rights that have already vested under applicable law or an existing transaction.

33. CONTACT US

For questions regarding these Terms, orders, returns, or customer service, please contact:

Torque Treasure
Customer Support: care@torque-treasure.com
Returns: return@torque-treasure.com
Website: www.torque-treasure.com
Business Address: 7901 4TH ST N, ST PETERSBURG, FL 33702