Shipping Policy

Please carefully review this Shipping Policy before placing an order. This Shipping Policy applies to orders placed through the Torque Treasure website and should be read together with our Terms of Service and Return & Refund Policy.

1. Shipping & Delivery Options

We offer shipping within the United States and, where available, to international destinations.

United States Shipping

We offer free standard shipping on eligible U.S. orders of $50 or more.

Orders below the $50 free-shipping threshold may be subject to applicable shipping charges. Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Our shipping carriers may include USPS, UPS, FedEx, or other reputable shipping providers, depending on the destination, product, package size, shipping service, and availability.

If an expedited or express shipping option is offered at checkout, the applicable shipping charge and estimated delivery timeframe will be displayed before you complete your purchase.

Unless specifically stated otherwise, all shipping and delivery dates are estimates and are not guaranteed delivery dates.

2. Order Processing Time

Our typical processing and shipping timeframes are:

• Processing Time: 1–2 business days
• Estimated Transit Time: 3–7 business days after shipment

Processing time refers to the time required to verify, prepare, package, and dispatch your order.

Transit time begins after the package has been handed to the shipping carrier.

Actual delivery times may vary based on destination, carrier operations, weather, holidays, transportation conditions, and other circumstances outside our reasonable control.

We make reasonable efforts to meet the processing and shipping timeframes displayed on our website and at checkout.

3. Shipping Estimates

All delivery dates and timeframes provided by Torque Treasure are estimates based on information reasonably available to us at the time the order is placed.

Unless expressly stated otherwise, a delivery estimate is not a guaranteed delivery date.

Carrier delays may occur even when an order has been processed and shipped within our stated processing timeframe.

We will make reasonable efforts to assist customers when significant shipping delays occur.

4. Tracking Information

When available, tracking information will be provided by email or through your order information.

After an order is dispatched, tracking may initially show only that a shipping label has been created or that shipment information has been received.

Tracking information may not update immediately. In some cases, the carrier may require additional time to scan the package into its system.

A lack of an immediate tracking update does not necessarily mean that the package has not shipped.

If tracking remains inactive or shows no meaningful movement for an extended period, please contact us so we can review the shipment and determine the appropriate next steps.

5. Carrier Delays, Lost or Misrouted Packages

After an order is handed to the shipping carrier, the carrier is responsible for physically transporting and delivering the package.

Packages may occasionally be delayed, misrouted, held at a facility, returned to the sender, or experience other carrier-related issues.

If your package experiences a delivery problem, please contact us. We will review the available tracking information and, where appropriate, work with the carrier to investigate the shipment.

Depending on the circumstances, we may arrange a replacement shipment, carrier investigation, shipping claim, refund, or another appropriate resolution.

A carrier-related issue does not automatically prevent you from receiving assistance from Torque Treasure.

6. Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please first check:

• Your mailbox, porch, parcel locker, or other designated delivery area;
• With household members or building management;
• With neighbors who may have received the package;
• Any delivery notice or access instructions provided by the carrier.

You may also contact the carrier directly using the tracking information.

If you still cannot locate the package, please contact us promptly.

We may review the carrier's delivery information and may request reasonable information or documentation to assist with a delivery investigation.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an address error before your order has shipped, please contact us immediately. We will make reasonable efforts to update the address before dispatch, but an address change cannot be guaranteed.

Once an order has been shipped or transferred to the carrier, we generally cannot change the delivery address from our side.

If a package is returned to us because of an incorrect, incomplete, invalid, or undeliverable address, we may contact you to confirm the correct address before arranging another shipment.

Additional shipping charges may apply to a replacement shipment when the original shipment was returned because of an address or other information incorrectly provided by the customer, subject to applicable law.

8. Refused, Unclaimed, or Returned Shipments

If a package is refused, unclaimed, undeliverable, or returned to us by the carrier, we will review the reason for the return.

Where appropriate, we may contact you to determine whether you would like the order reshipped or cancelled.

If you request reshipment and the original shipment was returned because of an incorrect address, refusal, failure to collect the package, or another circumstance attributable to the customer, additional shipping charges may apply, subject to applicable law.

If an order is cancelled and a refund is required, the refund will be handled in accordance with our Return & Refund Policy and applicable law.

9. Postage Due and Additional Carrier Charges

Our shipping charges cover the shipping service described at checkout.

If a carrier unexpectedly requests additional postage or delivery charges because of an apparent carrier error, incorrect postage, or another shipment-related issue, please contact us before making payment whenever reasonably possible.

If you are required to pay a carrier charge to obtain your package, please retain your receipt and contact us.

We will review the circumstances and determine whether reimbursement is appropriate.

10. International Shipping

We may offer shipping to destinations outside the United States.

International shipments may be subject to:

• Customs duties;
• Import taxes;
• VAT or similar taxes;
• Brokerage or clearance fees;
• Customs inspections;
• Other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and may be collected by the carrier or customs authority.

The customer is responsible for complying with applicable import laws and for paying legally required customs duties, taxes, and other destination-country charges.

International delivery times are estimates and may be extended by customs processing or other circumstances outside our reasonable control.

We cannot guarantee that every product may be legally imported into every country. Customers are responsible for determining whether the products they order may be imported into their destination.

11. Shipping Delays and Cancellation Rights

We make reasonable efforts to process and ship orders within the timeframes represented on our website and at checkout.

If we determine that we cannot ship an order within the timeframe represented when the order was placed, we will provide an appropriate delay notice and revised shipping information when required by applicable law.

Where applicable under U.S. law, including the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, customers may have the right to choose between accepting a shipping delay and cancelling the order for a prompt refund of amounts paid for unshipped merchandise.

Nothing in this Shipping Policy limits any cancellation, refund, or other rights that cannot legally be waived.

12. EU and UK Consumers

For consumers located in the European Union, United Kingdom, and other jurisdictions with mandatory consumer protection laws, applicable statutory rights remain unaffected by this Shipping Policy.

For EU consumers, where no different delivery period has been agreed, applicable consumer law generally provides for delivery within 30 days. If goods are not delivered within the applicable period, consumers may have additional rights under applicable law.

UK consumers retain all mandatory statutory rights relating to delivery, conformity, refunds, cancellation, and other applicable consumer protections.

Nothing in this Shipping Policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.

13. Weekends and Holidays

Our standard processing timeframe is measured in business days and generally excludes weekends and applicable holidays.

Carrier transit estimates may also be affected by weekends, holidays, weather conditions, and carrier operating schedules.

During periods of unusually high order volume, processing times may occasionally be longer than usual.

If a material delay occurs, we will provide updated information when appropriate.

14. Shipping Restrictions

Certain products or destinations may be subject to carrier, transportation, customs, or other restrictions.

We reserve the right to limit or decline shipment to destinations where shipping is prohibited, unavailable, or impractical.

If we are unable to fulfill an accepted order because shipment to the destination is unavailable or prohibited, we will contact you and provide any refund required by applicable law.

15. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

Depending on the circumstances, we may request photographs, videos, product information, packaging information, or other documentation to help us investigate the issue.

Where the issue is caused by an error on our part, we will work with you to determine an appropriate resolution, which may include a replacement, refund, or other remedy.

Shipping-related claims do not affect any rights provided under our Return & Refund Policy or applicable consumer protection laws.

16. Replacement Shipments

If a replacement shipment is approved because of a missing, damaged, defective, incorrect, lost, or otherwise affected order, we will determine the appropriate shipping method based on the circumstances.

Replacement shipments may use USPS, UPS, FedEx, or another available carrier.

Tracking information will be provided when available.

Estimated replacement delivery times are not guaranteed unless we expressly state otherwise.

17. Shipping Insurance and Claims

Where available, shipments may be covered by carrier insurance or other applicable shipping protections.

If a package is lost, damaged, or otherwise compromised during transit, please contact us promptly.

We may submit or assist with a carrier claim where appropriate.

Customers may be asked to provide reasonable information, photographs, receipts, packaging details, or other documentation needed to investigate or submit a claim.

18. Returns, Refunds, and Restocking Fees

Shipping charges, returns, refunds, and applicable restocking fees are governed by our Return & Refund Policy.

For eligible customer-initiated returns that are not caused by an error on our part, a 10% restocking fee may apply as described in our Return & Refund Policy.

The restocking fee does not apply where the return is required because of an error by Torque Treasure, including where we sent the wrong product, an item arrived damaged or defective, an item was missing, or where applicable law prohibits or limits such a fee.

Nothing in this Shipping Policy limits any statutory refund, warranty, cancellation, or consumer protection rights that apply to your purchase.

19. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been processed, shipped, or transferred to a carrier, cancellation may no longer be possible.

If cancellation is no longer possible, the order may be subject to the applicable provisions of our Return & Refund Policy.

Nothing in this section limits cancellation rights provided by applicable law.

20. Force Majeure and Extraordinary Events

Shipping or processing may be delayed by circumstances outside our reasonable control, including severe weather, natural disasters, transportation disruptions, carrier interruptions, government actions, customs delays, labor disruptions, public emergencies, or other extraordinary events.

We will make reasonable efforts to resume normal processing and shipping as soon as reasonably possible.

21. Policy Changes

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, services, legal requirements, or business operations.

The updated version will be posted on this page with a revised Last Updated date.

22. Contact Us

If you have questions about shipping, delivery, tracking, or this Shipping Policy, please contact us:

Torque Treasure
Email: order@torque-treasure.com

We are happy to assist with shipping questions and order-related concerns.